Questions To Ask Your Richmond Service Advisor

May 17th, 2012 by rpmshop

We find that a lot of Richmond service and repair at RPM Mobil 1 Car Care Center are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Richmond automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Richmond. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Richmond automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Richmond service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call RPM Mobil 1 Car Care Center to make an appointment.
4222 W Broad St
Richmond, Virginia 23230
804-355-8863

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Deciphering the RPM Mobil 1 Car Care Center Menu Board

May 8th, 2012 by rpmshop

Let’s talk about deciphering the auto service menu board. Richmond, Virginia service centers like RPM Mobil 1 Car Care Center have a board that lists the routine services they provide. But some people don’t know what these services really are unless they ask. Let’s go down a typical list, in alphabetical order, starting with air conditioning service.

Feel free at any time to give RPM Mobil 1 Car Care Center a call at 804-355-8863 to learn of the many services we offer, or stop by our Richmond, Virginia auto center at 4222 W Broad St 23230.

First remember that all of these services are recommended by vehicle manufacturers. They set how often or at how many miles the service should be done.

Air conditioning service involves purging the old refrigerant and capturing it for proper disposal. Then fresh refrigerant is installed. The fresh refrigerant will lubricate the system and will also help it cool better.

Alignment. Service centers like RPM Mobil 1 Car Care Center make sure all four wheels are lined up and track with each other. This reduces tire and suspension wear and improves safety and handling.

Battery service. Service centers like RPM Mobil 1 Car Care Center inspect the battery for corrosion, leaks or damage. Test the battery’s ability to hold a charge. If the battery’s still strong, clean it up. If not, replace it.

Brake service. This could be two things. A brake inspection to see if the brakes are working well mechanically and to see if the pads are still safe. If not, replace the pads and make any repairs that might be in order.

The other thing is to evacuate the brake fluid, clean out the system and replace it with fresh fluid. This is important, but often over looked.

Cabin air filter. The cabin air filter is the filter that cleans the air that comes into the passenger compartment. It works like the filter on your furnace at home. It gets dirty and needs to be changed often.

Cooling system. This is the cooling system for your engine. Replace the old coolant with fresh to protect your radiator and other cooling system components from corrosion.

Differential service. Every vehicle has at least one differential. They don’t require service very often, so people don’t think of them much. The differential transfers power from the drive train to your wheels. Drain the old fluid and add fresh lubricant.

Engine air filter. This filters the air that’s burned in the engine. It also gets dirty and needs to be replaced often.

Fuel filter. This filter cleans the fuel before it gets to the engine. Like the other filters, it too gets clogged and needs to be replaced in order to maintain good flow.

Contact RPM Mobil 1 Car Care Center, your Richmond, Virginia auto repair center, by calling us at 804-355-8863.

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Fuel Saving Tip: Dirty Oil In Your Richmond sedan

May 3rd, 2012 by rpmshop


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If you’re a quart low in your sedan, there isn’t enough motor oil to lubricate your engine properly. The extra friction causes drag that reduces fuel economy while you’re driving around the Richmond area.

Clean Oil for your sedan The same goes for dirty oil; it doesn’t reduce friction properly. The result is you get to watch those numbers at your local Richmond gas pump rolling higher and higher.

The transmission also needs the proper amount of clean fluid to do its work. When it’s in need of service, the transmission drags your fuel economy down.

So keep it clean and give yourself a fighting chance.

RPM Mobil 1 Car Care Center
4222 W Broad St
Richmond, Virginia 23230
804-355-8863

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When Are Your Tires Worn Out?

April 26th, 2012 by rpmshop

Hey Richmond, are your tires worn out? What is the standard for our Virginia streets? How can you tell on your sedan?

While there may be legal requirements for the Richmond area, there are safety concerns that go beyond meeting minimum replacement mandates.

2/32 is the depth of the tire tread wear indicator bars that US law has required to be molded across all tires since August 1, 1968. When tires are worn so that this bar is visible, there’s just 2/32 of an inch – 1.6 millimeters – of tread left. It’s that level of wear that’s been called into question recently.

We’re referring to the Consumer Reports call to consider replacing tires when tread reaches 4/32 of an inch, or 3.2 millimeters. And the recommendation is backed by some very compelling studies.

The issue is braking on wet surfaces in and around Richmond. Most of us think of our brakes doing most of the work, but if you don’t have enough tread on your tires, the brakes can’t do their job. When it’s wet or snowy, the tread of the tire is even more critical to stopping power.

Picture this: you’re driving over a water covered stretch of road near Richmond, Virginia. Your tires must be in contact with the road in order to stop. That means that the tire has to move the water away from the tire so that the tire is actually contacting the road and not floating on a thin film of water.

Floating on the surface of water is called hydroplaning. So if there’s not enough tread depth on a tire, it can’t move the water out of the way and you start to hydroplane.

In the study a section of a test track was flooded with a thin layer of water. If you laid a dime on the track, the water would be deep enough to surround the coin, but not enough to cover it.

A car and a full-sized pick-up were brought up to 70 miles per hour, or 112 kilometers an hour and then made a hard stop in the wet test area. Stopping distance and time were measured for three different tire depths:

  • New tire tread depth
  • 4/32 of an inch
  • 2/32 of an inch

So what happened with the 2/32 tires on the car? Get this – when the car had traveled the distance required to stop with new tires, it was still going 55 miles an hour. Stopping distance was nearly doubled to 379 feet and it took 5.9 seconds.

Wow! That means if you barely have room to stop with new tires, you would hit the car in front of you at 55 miles an hour with the worn tires.

Now, with the partially worn tires – at 4/32 of an inch – the car was still going at 45 miles an hour at the point where new tires brought the car to a halt. It took nearly 100 feet more room to stop and 1.2 seconds longer. That’s a big improvement. We can see why Consumer Reports and others are calling for a new standard.

Of course, stopping distances were greater for the heavier pick-up truck.

How do you know when your tires are at 4/32 of an inch? Easy; just insert a quarter into the tread. Put it in upside down. If the tread doesn’t cover George Washington’s hairline, it’s time to replace your tires. With a Canadian quarter, the tread should cover the numbers in the year stamp.

You may remember doing that with pennies. A penny gives you 2/32 to Abraham Lincoln’s head. The quarter is the new recommendation – 4/32.

How do people feel about replacing their tires earlier? Well, tires are a big ticket item and most people want to get the most wear out of them that they can. But do you want that much more risk just to run your tires until they are legally worn out?

For us, and we would guess for many, the answer is “no”.

RPM Mobil 1 Car Care Center
4222 W Broad St
Richmond, Virginia 23230
804-355-8863

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Charge It In Richmond For Extended Battery Life

April 20th, 2012 by rpmshop

Here’s an interesting statistic for our friends in Richmond Virginia: Only thirty percent of car batteries make it to forty-eight months. And the life expectancy varies by where you live. It ranges from fifty-one months in extremely cold areas to just thirty months in extremely hot climates.

Why is that? It turns out that it’s our modern cars with all their electric accessories that are to blame. Things like, GPS, DVDs, and entertainment computers are keeping car batteries from maintaining a full charge. The longer a battery goes with a low charge, the sooner it’ll die.

So you must recharge your battery. This is the job of the alternator. The problem comes when the car’s demand for electricity is high and we are driving in stop and go conditions or short trips around Richmond or Chesterfield. The alternator just can’t keep up.

The result is shortened battery life. So what can we do to improve our battery’s health?

We need to keep the battery as close to a full charge as possible. That can be hard because sitting for just twenty-four hours in hot weather between charges can be too long. When the weather’s cold, sitting for several days will cause discharge.

So some highway driving between Henrico or Hanover will help keep a full charge if the battery has not been deeply depleted. Car batteries are not designed to be run down really low, or deep cycled, as it’s called. So using your headlights or other power accessories when the car is off can deeply deplete your battery. Using the alternator to recharge from a deeply depleted state is very hard on your battery because it charges too fast. In fact, on average, your battery would only last for ten recharges like that.

If you do find yourself with a dead battery or very low battery, use a good quality battery charger to slowly bring the battery up to full charge. Follow the instructions on the charger.

Because our batteries are so often at less than a full charge, experts suggest that we use a battery charger from time to time to keep the charge up. They recommend once a month during hot weather and once every three months during colder times.

Now, a word on safety. Batteries contain sulfuric acid that can severely burn your skin and could blind you. If you find yourself with a dead battery, carefully inspect it before you jump start it. If the case is bulging, cracked or leaking, do not jump start it. Damaged batteries can explode or catch fire.

Deeply discharged batteries can freeze. Do not jump start a frozen battery.

Ask us about engine replacement, too.

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Tire Rotation and Balancing

April 12th, 2012 by rpmshop

Tires do a lot of work. They transfer engine power and braking forces to the road; they handle steering control; and they cushion all those bumps and jolts. They also support the entire weight of the vehicle, including you and your passengers. With such critical work to do, you want your tires to do their job well. And since replacing tires is fairly expensive, you want them to last as long as possible.

There are three keys to long, even tire wear:

The front tires on a car take the brunt of the steering forces. As they push through turns, the shoulders of the front tires wear down more quickly than the rear tires. Rotating front and rear tires allows them to all wear at about the same rate. That’s especially true of front wheel drive vehicles whose front tires steer, and put the power to the road.

SUVs and pick-ups, especially four wheel drives, also tend to wear their tires more unevenly than cars because of their suspension and drive train set-up. Your owner’s manual will likely contain a schedule for tire rotation. It’s usually every 5,000 miles or so.

Also, there are different rotation patterns for different vehicles. RPM Mobil 1 Car Care Center will know which is right for your vehicle. That brings us to wheel balancing. When wheels are balanced, they spin on the axle evenly. When they are out of balance, they wobble a bit. That makes the tires wear unevenly and may transmit a vibration to the car. Your service technician at RPM Mobil 1 Car Care Center puts weights on your wheels to balance them out so that they turn true and smooth.

Tires are a big investment for any vehicle. They’re critical for keeping you safely on the road. The cost for regular rotation and balancing is more than made up in extended tire life. And, can you really put a price on your safety and that of your passengers?

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Busting Automotive Myths In Richmond Virginia

April 5th, 2012 by rpmshop

Myths passed around our Richmond Virginia community start with a grain of evidence and are then built up with a lot of imagination and very elastic logic. And the internet is a breeding ground for automotive myths. Some bloggers recall the sedans of yesteryear and declare their modern decedents to be virtually maintenance free and that anyone who says otherwise is out to rip you off.

To get the truth about auto myths you hear around the Richmond area, come over to RPM Mobil 1 Car Care Center.
You’ll find us at 4222 W Broad St, Richmond, Virginia 23230.
Give us a call at 804-355-8863 to make an appointment for your next auto service.

Let’s examine a couple of the more popular rants and look at the truth behind them.

The first one is that the chassis no longer needs lubrication for suspension, steering and the driveline. They declare that anyone who has charged you for lubrication is a charlatan.

The truth on which this myth is based is that many new cars come from the factory with sealed joints and cannot be greased. However, there are still some grease points on many cars around Richmond. A grease fitting may have been installed in conjunction with a repair. And most trucks and truck-based SUVs driving in Richmond still require chassis lubrication. This is because they are more heavy duty and proper greasing is still required to keep them going.

Another common rant you’ll hear around Richmond is that modern cars don’t need tune-ups. That depends on your definition of a ‘tune-up’, which has changed as technology has progressed. Before engine control computers, electronic ignition and fuel injection, a tune up meant replacing mechanical parts that wore out. RPM Mobil 1 Car Care Center would manually adjust fuel and air mix and timing. When these adjustments were off, spark plugs would foul and need to be replaced.

This definition just doesn’t apply to modern vehicles. Service centers like RPM Mobil 1 Car Care Center generally consider a tune-up to be the major service visit, recommended by your manufacturer, every 30,000 miles or so.

Of course you can’t lubricate a sealed joint. Of course you can’t adjust a carburetor if your car doesn’t have one. You probably don’t need to change spark plugs every year if your manufacturer says they can go 30,000 miles. What are these bloggers getting so worked up about?

The danger with these modern-day myths, is that they prevent people in our local Richmond community from taking care of the routine preventive auto maintenance that manufactures recommend. Check out this partial list of things you still need to do to take care of your car. How many of them are really any different today than they were 20 or 30 years ago?

Oil change, cooling system service, transmission service, tire balancing, tire rotation, wheel alignment, suspension service, power steering service, proper tire inflation, brake service, differential service, battery maintenance, engine air filer, PCV valve, breather element, fuel filter, belts, hoses, timing belt, windshield wipers . . .

You get the picture. Your sedan is still a machine that needs to be maintained. And, hey, your service advisors at RPM Mobil 1 Car Care Center have always adapted to keep pace with automotive technology. Next time you come across an angry voice about your car care, talk to your Richmond service advisor at RPM Mobil 1 Car Care Center, or do some research of your own.

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Fuel Saving Tip: Alignment For Your Richmond sedan

March 28th, 2012 by rpmshop


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Imagine you’ve left Richmond and you’re up in the arctic on a dog sled.

Your dog team is pulling straight and true. You can cover a lot of ground fast. Now imagine what would happen if one or two of the dogs wanted to go their own way and were pulling off to the side.

That would slow you down. You would have to work harder to keep the sled going where you want it. The dogs are all working as hard as before, but you’re covering less ground for the same effort.

You’re wasting kibble.

Alignment The same is true of your vehicle when the wheels are out of alignment. That wheel that’s pulling to the side is dragging down the rest of the car; so you push a little harder on the gas pedal to keep up your speed. You’re wasting gas.

So have your wheel alignment checked at least once a year. Get it checked right away if you feel the car pulling to one side.

Sometimes we bump a curb or hit a pothole and knock our wheels out of alignment. An accident can take the wheels out of alignment as well.

RPM Mobil 1 Car Care Center
4222 W Broad St
Richmond, Virginia 23230
804-355-8863

So make sure you’re tracking straight. You’ll save gas and your tires’ll last longer. Now, mush!

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RPM Mobil 1 Car Care Center Often Asked About Premium vs. Regular Gas

March 22nd, 2012 by rpmshop

People in Richmond Virginia often ask the question: “Will using premium gas make my car run better?” The answer is simple. But first, let’s talk about what exactly premium gasoline is.

Different grades of gasoline have different octane ratings. Regular gasoline has the lowest octane rating and premium the highest. Most gas stations around Richmond Virginia also carry a mid-grade that falls in between the two. The octane range for the different grades of gas varies by region due to altitude differences.

Engines require different octane ratings because of design differences. For example, turbocharged engines usually require premium gas.

There’s a sticker on your gas tank filler lid that tells you the minimum octane rating your manufacturer recommends.

For help identifying the type of gasoline your engine needs, come by our Richmond Virginia service center:
RPM Mobil 1 Car Care Center
4222 W Broad St
Richmond, Virginia 23230
804-355-8863

Read your owner’s manual carefully to see if it’s acceptable to use lower grades. With some cars in Richmond Virginia it is; the engine control computer can adapt. You’ll lose some performance, but won’t do damage. With other engines, using a lower grade of fuel could result in serious damage; so you don’t want to save a couple of bucks at the pump only to pay it out a hundred fold at the repair shop.

Your car will run best on the grade of gasoline recommended by the manufacturer.

Today’s computer controlled vehicles are optimized to run well on the recommended grade of fuel. Using a higher grade than is recommended will not give you any additional performance or better fuel economy.

Regulations require detergents for all grades of gasoline, so your engine will have the same protection, regardless of the grade of fuel you use. If you do hear some knocking or pinging from your engine, take it seriously and get your sedan into RPM Mobil 1 Car Care Center. It may be a sign that you need a tune-up or some other repair.

In times of high gas prices, we’re all conscious of making our fuel dollar go further as we drive around Richmond Virginia. Be sure to use the right gas for your car. Keep your tires properly inflated and your vehicle well maintained and you will get the best fuel economy possible.

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Check Your Shocks and Struts at RPM Mobil 1 Car Care Center

March 13th, 2012 by rpmshop

Today we’re talking about shocks and struts. They’re so easy to forget about because they last so long and wear out so slowly. But your shocks are really responsible for keeping your tires on the road – so they’re very important.

Without shocks, your wheels would be bouncing over bumps and lifting in corners. The shocks push the tire down to the road to maximize traction. Good shocks equal good ride quality and safe handling.

Visit RPM Mobil 1 Car Care Center to have your shocks and struts inspected by a professional. You can find us at 4222 W Broad St, Richmond, Virginia 23230
Or give us a call at 804-355-8863 to make an appointment.

There’s a difference between shocks and springs. Springs support the weight of the vehicle, keeping it suspended up off the axles. The shocks moderate the rebound motion as wheels hit bumps. Now a strut combines a shock and a coil spring in one compact unit.

When your shocks are worn out you may notice degraded handling as you drive around our Richmond streets. Your vehicle feels squirmy around corners and floaty over bumps.

You may notice the rear end squatting when you accelerate or the front end diving when you brake. Your car might even be sagging at one corner.

Uneven tire wear can also be a sign of worn shocks. Of course, if your shocks are leaking or have a big dent, they need to be replaced.

Your owner’s manual will have a recommendation for when to replace the shocks and struts on your vehicle. It’s usually between thirty and fifty thousand miles. Of course, if you tow a lot, regularly carry heavy loads or do a lot of driving on poor roads, your shocks might wear out faster.

If those driving conditions apply to you, you can get special shocks that are better suited to your driving.

The shocks that come from the factory are designed for the way most consumers are expected to drive that particular vehicle. If you have different needs for your driving around Richmond Virginia, you can get premium shocks that improve performance handling, off-road abilities or towing comfort. Your Richmond Virginia service consultant at RPM Mobil 1 Car Care Center can help you determine your needs and then give you some options.

It’s best to replace all four shocks at the same time. That way you’ll have even, predictable handling at all four corners. Anything less could be dangerous.

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